We know planning a journey to Tanzania, whether it’s climbing Mount Kilimanjaro or going on safari, comes with many questions. Below you’ll find clear, honest answers to the most common ones.
If you don’t see your question here, please reach out to us directly and our local team will be happy to help. Or email us at findjoy@joytrekking.com
General Questions
JoyTrekking is a locally owned Tanzanian tour operator specializing in Mount Kilimanjaro climbs and Tanzania safaris. Our leadership is shaped by years of professional mountain experience, and our approach prioritizes safety, fairness, and personal care. When you travel with us, you deal directly with the people responsible for your journey.
Our team brings over a decade of hands-on experience guiding climbers on Mount Kilimanjaro across all major routes and seasons. We also design and operate Tanzania safaris with the same level of care, local knowledge, and attention to detail.
We are based in Tanzania, close to the Mount Kilimanjaro region. Being locally based allows us to manage logistics efficiently, respond quickly to changes, and maintain close relationships with our guides, porters, and community partners.
We accept several secure payment methods. Full details are provided during the booking process, and we are always happy to explain options clearly before you confirm your trip.
Booking with us is simple. Start by sending an inquiry through our website or WhatsApp. Our team will discuss your goals, recommend the best options, and provide a clear itinerary and pricing before you confirm.
Once we receive your inquiry, a member of our local team will respond personally to answer your questions, refine your plans, and guide you through the next steps. You are never handed off to a third party.
We can’t wait to hear from you! There are a number of ways you can get in touch with us.
Do you use What’s App? So do we! You can text us on +255 769 770 199
You can email us at findjoy@joytrekking.com
Or you can use our form to get in touch with us
Refunds are subject to our booking terms and conditions. These are outlined clearly at the time of booking, and we encourage all travelers to review them carefully.
If you need to cancel your trip, please notify us as soon as possible. Cancellation policies are explained in our terms and conditions, and we handle each situation with fairness and transparency.
Whilst we’re sad that you need to cancel your trip, we understand that situations change. If you need to change the date of your trip, please get in touch with us, because we may be able to put you on a trip later in the year, depending on when you let us know of your change of plans.
We suggest purchasing a SimCard either an eSim before you arrive in Tanzania (your phone will need to be unlocked), or a SimCard that can be purchased either at the airport when you arrive, or in Moshi or Arusha. When we pick you up at the airport, we can give you some options, just ask! We recommend preparing to disconnect during parts of your journey.
Yes. Comprehensive travel insurance is required for all our trips. Your policy should cover high-altitude trekking, emergency evacuation, and medical treatment If you’re climbing Mount Kilimanjaro.
We suggest you do your own research on this, as coverage changes depending on which country you are departing from.
JoyTrekking was created with our community in mind. We are committed to fair wages, ethical porter treatment, inclusive employment, and responsible community engagement. These principles guide how we operate every journey.
Mount Kilimanjaro Climbing FAQs
There are no permanent showers on Mount Kilimanjaro. However, private shower facilities can be arranged as an optional upgrade. Please contact us for availability and pricing.
Electricity is not available in the camps. We recommend bringing spare batteries or a power bank for essential devices.
Internet access is limited and unreliable on the mountain. Some areas may have intermittent signal, but this should not be relied upon.
Yes. We can accommodate most dietary requirements, including vegetarian, vegan, and medical needs. Please inform us in advance so we can plan accordingly.
The two main climbing seasons on Kilimanjaro are July-August-September and January-February. The weather during these months is ideal for climbing.
April-May and November is the rainy season. While there are fewer crowds and potentially lower prices, be prepared for a significantly different experience.
Heavy rainfall can turn trails into muddy bogs, making them slippery and treacherous. The constant drizzle can also dampen your spirits and make it difficult to enjoy the scenery.
Additionally, the summit is often shrouded in clouds, reducing your chances of experiencing those breathtaking panoramic views.
There are age guidelines for climbing Mount Kilimanjaro. We suggest a minimum age of 16 and a maximum age of 80, but these are just recommendations, please get in touch with us if you have questions!
Yes and no! There are certain areas in some camps that have internet access, you will know where they are because usually there are a few people congregated on the top of a rock! Mostly don’t expect to have too much access though, which we think is part of the charm of the mountain, being disconnected with the world!
On the final evening of your climb, we will give you a list of the Porters and Guides and what their responsibilities were during your trip. This is your opportunity to ensure that the people that made your trip so special are compensated for their hard work.
On the final morning before our descent to the gate, it is our tradition to have a “Tipping Ceremony”, it’s a special time for all of us to say thanks to you for making our trip memorable as well as an opportunity for you to give thanks to our team. Each crew member’s name is called out, along with how much they have been given by you. That way, everything is open and transparent leaving no misunderstandings about who got what and equally, you will know that the money you are leaving for the Porters and the Guides will go directly to them and not to JoyTrekking Tours & Safaris.
We suggest bringing $300-$400 per climber which will be distributed between the Porters and Guides.
Yes we do! We provide a detailed Mount Kilimanjaro packing and gear list to help you prepare properly for your climb. You can download it here.
Yes. We offer rental options for essential Mount Kilimanjaro clothing and equipment, including items such as jackets, sleeping bags, trekking poles, and other key gear. Renting locally is a convenient option if you prefer not to travel with bulky equipment, and we will advise you in advance on what can be rented and what you should bring with you.
Tanzania Safari FAQs
We offer private and customized Tanzania safaris, including wildlife-focused itineraries, cultural experiences, and combination trips that pair safaris with Mount Kilimanjaro climbs or beach extensions.
Most of our safaris are private and tailored to your group. This allows for flexibility, comfort, and a more personal experience.
We use well-maintained safari vehicles designed for comfort, safety, and optimal wildlife viewing. Our vehicles are operated by experienced local driver-guides.
Yes. Tanzania is a safe safari destination when guided by experienced professionals. Our team prioritizes safety, clear communication, and responsible driving at all times.
Tanzania offers excellent safari experiences year-round. The best time depends on wildlife movements, weather, and the type of experience you are seeking. We help you choose the right season for your goals.
Yes. Many of our guests choose to combine a Mount Kilimanjaro climb with a Tanzania safari. We design these itineraries carefully to allow for proper rest and enjoyment.
We provide a safari-specific packing guide covering clothing, equipment, and personal items once your itinerary is confirmed.
Yes. National park fees are included in your safari price unless otherwise stated. All inclusions are clearly outlined before booking.
Tipping on safari is customary and always at your discretion. Many guests choose to tip their safari guide based on the quality of service and the length of the safari. It is also common to tip lodge or camp staff, either individually or through a shared tip box if provided. We give clear, practical tipping guidelines before your safari so you feel comfortable and prepared.